Billing Plans are attached to an Organization, not an account. Only the Owner of the Organization can modify the billing settings. For more information, visit the billing page.
Fair Use Billing Policy
We believe you should only have to pay for members that are actively using Stoplight, so we offer a Fair Billing Policy. We go a step beyond traditional Fair Billing Policies and only count a member as active if they have taken a meaninful action inside of Stoplight in the last 90 days. Feel free to invite users to your Stoplight organization, and rest assured that they will not count towards billing until they have found the time to really get started.
- You’ll only be charged for members that are active on the day that you upgrade to a paid plan.
- If all members become passive, you will be charged the minimum active member count for your chosen plan, unless you decide to downgrade to the Open Source plan.
- Any changes to the number of active members will be reflected in your monthly statement.
To be considered an active member, you must perform one of the following actions in the last 90 days:
- Create or update a project
- Create, update, or delete project files
Any members that have not performed one of these actions in the last 90 days are considered passive members.
Every new member starts as a passive member. They will not count as an active member until they login/register and perform their first action.
We’ll keep track of this for you, and bill you at the end of each month. We also automatically detect when members become passive (ie when they have not performed an action in 90 days). When that happens, we will deposit prorated credits to your Stoplight account that will be applied on your next invoice. These credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services plan with Stoplight.
Organizations: What counts as an active member?
A member is considered active if they have updated any projects or project files in the past 90 days. Otherwise, they are considered a passive member.
Will my billing automatically adjust as members change between passive and active?
Yes, we will automatically detect changes to member status and adjust your bill accordingly. Your account will receive prorated credits or charges as member status changes.
Is my credit card information secure?
Yes. All credit card processing is handled through Stripe, and your card information is never sent to, or stored on, our servers.
What kind of payments do you accept?
We accept all major credit cards including American Express, Discover, Mastercard, and Visa.
Is there a free trial?
Yes. Every new account / organization has 14 days to try out the platform.
When will I be charged?
After entering your card details, your card will be charged for the initial 30 day or annual billing cycle, depending on the interval chosen.
How do I cancel my account?
To cancel, send an email to [email protected] and we will take care of the rest.
Can I buy a multi-year subscription?
Yes. Please send an email to [email protected] for more info and we can quote a custom plan.
Do you have any discounts for open source, non-profits. or educational institutions?
Yes. Please send an email to [email protected] for more info. To provide the discount, we will ask for more information based on the type of discount.